Donna Winn's Cleaning Services Referral System
I have created a house cleaning referral service aimed at offering the customer (you) with names of trained cleaning help with good references. The people that I refer have proven their ability to maintain a high standard of housecleaning according to our checklist.
- Our referrals must have been area residents for at least 5 years
- We check at least 2 references from area business people.
- Each referral undergoes rigorous training according to our Checklist system.
- Each referral signs a contract stating the policies of this company to enforce their obligations as a professional cleaner.
The customer sets the frequency of the cleaner's visits, from once a month to once a week. With the customer, I work out a job description, with everything in writing (including information about the care of collectibles, etc.) and return the outline to the customer with an estimate.
Once we have agreed on a price, I confirm a starting date, assign one of my screened and trained referrals, who will become the customer's assigned cleaning person if both parties are satisfied and agree. If for any reason there is a problem that cannot be resolved between the customer and cleaning person, I am available to intervene to resolve the problem.
We are proud of our low accident rate and customers' satisfaction with our referrals and their performance.